Returns & Refunds Policy

We offer a 45-day money-back guarantee for all orders placed on our official website, ensuring you have ample time to experience the premium bone conduction technology of Shokz. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal with your order number and email address to start the process and receive a return authorization.

• 2.
  Package Your Gear

  Place the product, including all original accessories and manuals, back into its original packaging to ensure safe transit.

• 3.
  Ship It Back

  Print the provided prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5-7 business days.