Frequently Asked Questions
Everything you need to know about your Shokz audio experience and orders.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $50. Standard delivery typically takes 3-5 business days, while expedited shipping options are available at checkout for an additional fee.
What is your return policy for Shokz headphones?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm at checkout.
Do Shokz products come with a warranty?
Yes, all our headphones come with a 2-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
Are Shokz headphones waterproof for swimming?
Specific models like the OpenSwim series are IP68 rated and fully waterproof for swimming. Other models, like the OpenRun, are IP67 rated, making them sweat and rain resistant but not suitable for submersion.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.